Refund & Return Policy

This Refund & Return Policy explains the limited circumstances in which returns and refunds are available for products purchased from General Peptide. Because our products are research compounds whose integrity depends on controlled handling and storage, returns are accepted only as described below.

01Return Eligibility

We will accept a return or issue a refund or replacement only when one of the following applies and is reported within 7 days of delivery:

• You received an incorrect product (a compound, size, or quantity different from what you ordered).
• The product arrived visibly damaged or with a compromised vial seal.
• The product is defective in a manner inconsistent with its published Certificate of Analysis.

Eligible items must be unused, with the original vial seal intact (except where the defect is the seal itself), and in their original packaging.

02Non-Returnable Items

• Products that have been opened, reconstituted, or used.
• Products with a broken or tampered seal (except verified shipping damage).
• Items returned more than 7 days after delivery.
• Custom, bulk, or special-order items.
• Products that were improperly stored after delivery.

03How to Request a Return

To start a return, email orders@generalpeptide.com within 7 days of delivery with your order number, the item(s) affected, a description of the issue, and clear photographs of the product, packaging, and any damage. Do not ship anything back until we have reviewed your request and issued a return authorization. Unauthorized returns may not be accepted or refunded.

04Refund Processing

Once we receive and inspect an authorized return, we will notify you of approval or rejection. Approved refunds are issued to your original payment method, typically within 5–10 business days. The time it takes for the credit to appear depends on your bank or card issuer. Where a replacement is preferred and available, we will ship it at no additional cost.

05Damaged or Incorrect Orders

If your order arrives damaged or incorrect, report it within 7 days with photographs as described above. At our discretion we will provide a replacement or a refund for the affected item, including any shipping charges attributable to our error.

06Lost or Missing Packages

Lost or missing packages are addressed under our Shipping & Delivery Policy. Once an order has been handed to the carrier, transit is outside our control; we will, however, work with you in good faith on issues resulting from our own packing or labeling errors.

07Non-Refundable Circumstances

• Refusal of delivery without an approved return authorization.
• Orders that cannot be delivered because of an incorrect address provided at checkout.
• Buyer’s remorse or a change of mind after the product has shipped.

08Chargebacks

Please contact us before disputing a charge so we can resolve the issue directly. Initiating a chargeback on a delivered order without first contacting us may be treated as fraud under our Terms & Conditions.

09Contact

General Peptide
Email: orders@generalpeptide.com
Phone: (888) 285-5706